Returns & Exchanges
At KILRR, we strive for total flavor satisfaction; however, due to the perishable nature of our food products, returns are handled with care to ensure safety and quality standards. If your order arrives damaged or incorrect, we offer a hassle-free replacement or refund within 14 days of delivery.
Inspect Your Delivery
Upon arrival, please check your package for any signs of damage, leaks, or incorrect items before opening the vacuum seals.
Contact Support
Email our support team at [email protected] with your order number and clear photos of the product issues to initiate a claim.
Verification Process
Our quality assurance team will review your request within 48 hours to confirm the eligibility for a refund or a fresh replacement.
Resolution
Once approved, we will either ship a replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing